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About Me

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  1. This bug has cost me soooo many millions of chips, and I got nowhere with in-game support. Let me try here... This applies to any poker tables where a specific number of players are needed to form a table, so they queue up in wait til the number is hit. so, essentially: sit n go & spin n play. When you are queued up at "waiting for players" screen... if, after waiting awhile, you decide to exit (clicking the "x" in the upper right corner) but you happen to do so at the *exact* moment that the last player joins to complete the table, then this happens: 1) table is formed 2) immediately exits you from the table with no prompt to confirm exit 3) charges the buy-in 4) treats it as a last place finish (eg. throws a "5th place finish" message for sit 'n go) If you have ever seen someone walk away from the table immediately after the table formed, you've probably just witnessed this bug happening to them. Basically, the game treats it just as if you are at the table and decided to leave. The difference though is that once you are at the table and actually click to leave (clicking the grey arrow in upper right of screen), the game at least checks to confirm that you truly want to abandon the table and forfeit your buy-in with a pop-up titled "Exit Saloon" with message: "Are you sure you want to leave? Your buy-in will be lost." -- at which point you would need to click "Leave Table" to actually exit. This bug is the lack of that prompt at exit when exit timing is unlucky. On the flip side, most of the time it'll work fine when you leave the queue during the queueing phase ("Waiting for players to join" screen) -- ie. you successfully click the red "x" in upper right corner before the table is formed, which exits you without charging a buy-in because, well... it's before the table is formed. ... my experience trying to report this through in-game support: When I tried to report this in-game (through "contact us" in "settings"), I was told by support that once I click to join a table (clicking "Play now"), I am agreeing to the buy-in, and that if I exit during *any part* of the queuing process and I get charged, then it's a legitimate charge that I cannot get back... which cannot possibly be right! If that's true, then what they are saying is that once you agree to join the table you have to wait as long as the queue takes to form a table... no matter how long it takes! Forgive me if I don't want to sit there for a long time (3-5minutes or more is not uncommon) waiting indefinitely for a final player to join. Maybe I want to try other tables that have more activity and I don't have the time to wait indefinitely. It's poor UI design to have a prompting for a confirmation *only* in the event that you exit well after the table is formed! ... but charge the buy-in (and offer no confirmation prompt upon exit) when the user happens to click the corner "x" of the queuing screen at the *exact moment* the last player joins? The result for me has been that when the table is one player away from forming, I don't dare ever exit at that point (lest I get charged the buy-in with no confirmation prompt). The problem is that I've waited over 5 minutes in queue (the $5mil spin n play is where I most often see long waits). It's unreasonable to expect that someone should have to wait for so long in queue without the option to properly exit for fear that they'll click the "x" at the exact wrong unlucky moment.
  2. Tried to play blackjack and then menu glitched. Thinking this was just a graphical error, I tried to bet 100k but this withdrew 600k from my account which was all lost for some reason, as all dealers had queens and my hand was glitched. Not sure how to attach images to this post but here is an imgur link:
  3. Hello, today I have so far been unable to sign in due to the site being unable to load even the sign-in screen. This is what it says Error: Server Error The server encountered a temporary error and could not complete your request. Please try again in 30 seconds. This is EXTREMELY problematic as today is a calendar day and having already skipped on day, if I don't complete today I won't be able to get the ultra spin, and it WON'T be my fault. Please fix this or at least make it so we can get the ultra with two days skipped.
  4. This isn’t fun anymore. blackjack is a fraud there was this bug where players kicked out of the App gift calendar bug, where we couldn’t play the last day and now this: can’t play heads up anymore
  5. Losses sometimes count for -$2.5mil in Vegas Sit'NGo Leaderboard rankings? I'm not sure how widespread this is, but for me (on an iPad Pro), losses in Crown (Vegas) Sit N Go (and maybe others, but that's the only one I've tested) register as -$2.5mil -- when it should be -$1mil. It's hard to reproduce several recent issues I've seen of unpredictable math in the leaderboard rankings, but one scenario that I can consistently reproduce is: two losses in a row consistently hits me for -$5mil on the second loss. To be clear, the pattern I see is that the first loss doesn't register any negative value to the standings total, but the *second* one causes both losses to hit at 2.5x what a loss should count for. By the way, "loss" here means 3rd place or worse in Sit'NGo. If you break up the losses, I have still seen losses sort of "catch up" in strange ways at a higher penalty than they should, but it's hard to establish the exact pattern. I'll try to attach the screenshots I have of before I signed on to Crown Sit'NGo -- where I have a balance of $5mil: I had just lost, and no change occurred to the total -- but the loss is still queued somewhere, though ready to stack on the second. Then I have a second screenshot just a few minutes later after I lost ( on purpose ; ) where it shows $0 balance. ie. where $5mil - $5mil (-2.5 x2) = $0 (af I have another 'before and after', from $6mil to $1mil, where the $1mil registers as my total after a second loss in row. I'll try to figure out how to upload image attachments. = 1 shaun