shaun

sit n go & spin n play bug: clicking "x" at "waiting for players" queue charges buy-in if clicked at precise moment when last player joins

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This bug has cost me soooo many millions of chips, and I got nowhere with in-game support. Let me try here...

This applies to any poker tables where a specific number of players are needed to form a table, so they queue up in wait til the number is hit. so, essentially: sit n go & spin n play.

When you are queued up at "waiting for players" screen... if, after waiting awhile, you decide to exit (clicking the "x" in the upper right corner) but you happen to do so at the *exact* moment that the last player joins to complete the table, then this happens:

1) table is formed

2) immediately exits you from the table with no prompt to confirm exit

3) charges the buy-in

4) treats it as a last place finish (eg. throws a "5th place finish" message for sit 'n go)


If you have ever seen someone walk away from the table immediately after the table formed, you've probably just witnessed this bug happening to them.

Basically, the game treats it just as if you are at the table and decided to leave. The difference though is that once you are at the table and actually click to leave (clicking the grey arrow in upper right of screen), the game at least checks to confirm that you truly want to abandon the table and forfeit your buy-in with a pop-up titled "Exit Saloon" with message: "Are you sure you want to leave? Your buy-in will be lost." -- at which point you would need to click "Leave Table" to actually exit. This bug is the lack of that prompt at exit when exit timing is unlucky.

On the flip side, most of the time it'll work fine when you leave the queue during the queueing phase ("Waiting for players to join" screen) -- ie. you successfully click the red "x" in upper right corner before the table is formed, which exits you without charging a buy-in because, well... it's before the table is formed. 

... my experience trying to report this through in-game support:

When I tried to report this in-game (through "contact us" in "settings"), I was told by support that once I click to join a table (clicking "Play now"), I am agreeing to the buy-in, and that if I exit during *any part* of the queuing process and I get charged, then it's a legitimate charge that I cannot get back... which cannot possibly be right! If that's true, then what they are saying is that once you agree to join the table you have to wait as long as the queue takes to form a table... no matter how long it takes! Forgive me if I don't want to sit there for a long time (3-5minutes or more is not uncommon) waiting indefinitely for a final player to join. Maybe I want to try other tables that have more activity and I don't have the time to wait indefinitely.

It's poor UI design to have a prompting for a confirmation *only* in the event that you exit well after the table is formed! ... but charge the buy-in (and offer no confirmation prompt upon exit) when the user happens to click the corner "x" of the queuing screen at the *exact moment* the last player joins? 

The result for me has been that when the table is one player away from forming, I don't dare ever exit at that point (lest I get charged the buy-in with no confirmation prompt). The problem is that I've waited over 5 minutes in queue (the $5mil spin n play is where I most often see long waits). It's unreasonable to expect that someone should have to wait for so long in queue without the option to properly exit for fear that they'll click the "x" at the exact wrong unlucky moment.

 

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... not that it matters, but the order is actually more like this -- with #2 and #3 above switched:

1) table is formed

2) charges the buy-in

3) immediately exits you from the table with no prompt to confirm exit

4) treats it as a last place finish (eg. throws a "5th place finish" message for sit 'n go)

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On 7/17/2018 at 9:58 AM, Ines said:

Hi Shaun, good suggestion for this Poker format! We will think about it :D 

Suggestion? This is major bug. Exit button should be inactive at exact moment of 5th player joining.

Another proof that Sit&Go is coding mess. (First "louder" issue was that 2nd and 3rd players are swapped when both go all-in and get eliminated).

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On 7/18/2018 at 3:49 AM, Beridok said:

Exit button should be inactive at exact moment of 5th player joining.

@Beridok 
thanks for chiming in!
yeah, it's clearly a bug, and stings pretty bad when it costs $5mil chips.

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this bug just struck me again at king's crown sit n go. it's a terrible bug that costs hard-earned chips... it sure seems like such an obvious thing to prioritize fixing.

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Thanks for reporting that here @Sapphire

I think it happens a lot more than gop3 realizes. It's way too onerous for most people to try to go through to prove ones case that this happened when it doesn't show up as an error in their system, and gop3 support just gives a boilerplate blow-off message.

@Beridok summed up the bug perfectly succinctly when he said:

On 7/18/2018 at 3:49 AM, Beridok said:

Exit button should be inactive at exact moment of 5th player joining.

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ugh, this happened again just now at the summer table.

The queue was live for a minute or so with 3 people (including myself), and then a good friend joined the queue (making it 4 queued up)... since I really don't like playing friends at sit n go if I can help it (especially the summer table where second place is still a net loser), I tried to immediately exit the queue (before a 5th player could join... ie. before the table could be formed). well, of course I hit the queue exit button (red corner "X") precisely when a 5th player added -- so I was charged the 5mil and received 5th place. 

grrr!! <shakes raised fist in futility at sky>

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I hit by this bug again. I can't believe it's still happening. seriously, how hard is it to make this simple change?


Exit button of pregame table queue should become inactive at exact moment of 5th player joining.

Edited by shaun

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